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How epochfun Handles Your Personal Information

This Privacy Policy covers every piece of information you share with epochfun when you open an account, make a deposit through PayPal or Venmo, or browse the lobby — and it tells you exactly what we do with it.

Account data protectionPayPal & Venmo transaction privacyPlay+ prepaid card securityYour right to access your dataClear retention limits
epochfun How epochfun Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about how your data is stored, want to request a copy of your account record, or need to flag a concern about how a transaction was logged — whether that's a PayPal deposit or a Play+ withdrawal — our support team handles privacy requests directly. You can reach us through live chat, email, or your account's help center.

Live Chat Start a live chat session from your account dashboard to raise a privacy question or request a data summary. Our team picks up and responds directly.
Email Support Send a written privacy request to our support email. Include your account username so we can locate your record and respond within a reasonable timeframe.
Account Help Center Log in, go to Account Settings, and select the Help Center tab. From there you can submit a data access request or flag an inaccuracy in your stored details.
HOW WE PROTECT IT

Data Handling, Cookies, Security and Retention

We apply encryption to data in transit and at rest, which means the details you enter during account setup or identity verification are not readable in plain text at any stage. Cookies are used for session management, login persistence, and lobby personalization — you can adjust cookie preferences through your browser settings at any time, though disabling certain cookies may affect how your account loads on mobile.

Encryption in Transit

All data moving between your device and our servers is encrypted using current SSL standards. This covers login, PayPal deposits, Venmo withdrawals, and identity document uploads.

Cookie Management

We use first-party and limited third-party cookies. You can review and reset your cookie preferences through your browser or mobile app settings without contacting support.

Data Retention Limits

Account data is retained for as long as your account is active and for the period required by state gaming regulations after closure. Once that window expires, personal records are deleted or anonymized.

Who Can Access Your Record

Only authorized epochfun staff, licensed payment processors like Play+, and state regulators where required by law can access your stored personal data. No marketing firms receive it.

Common Questions About Your Privacy Rights

These are the questions we get most often about account data, payment privacy, and your rights under this policy. If yours isn't here, live chat or email will get you a direct answer.

Yes. Log in, go to Account Settings, and submit a data access request through the Help Center. We'll compile your record and send it to your registered email within a reasonable timeframe.

No. We only store the transaction reference and amount tied to each deposit or withdrawal. Your PayPal password and Venmo PIN stay inside those apps and never pass through our servers.

We retain your data for the period required by the gaming regulations in your eligible state after account closure. Once that period ends, your personal records are deleted or anonymized.

We share data only with payment processors such as Play+, identity-verification services, and state regulators where the law requires it. We do not sell or rent your personal information to advertisers.

Yes. Reach out through live chat or the Help Center with the specific field you believe is wrong. We'll verify and update your record promptly, especially if it affects payment routing or identity checks.

Cookies handle session management and lobby preferences. You can disable non-essential cookies through your browser settings, but doing so may affect how your account dashboard and mobile login behave.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.